No, because we need your unique Customs Reference that’s associated to your
consignment to clear your goods. This number will appear on the Australia Post / Customs Notice
you receive in the mail.
If the tracking shows that your consignment has arrived but you haven’t received this letter in the
mail, then you can call Customs on 1300 363 262 (option 5, then 1) and request your Customs
Reference, which will be a letter followed by six numbers – e.g. N123456.
Once received, you can submit a customs clearance request online, just select “I did not receive this
notice” when you’re prompted to provide your Australia Post / Customs Notice.
