Your Air Freight Specialist Customs Brokers

Yes. Formal customs clearance is required but we apply legislation to exempt you from the Duty, GST and Gov. entry fee.

The only additional requirement with consignments under AUD $1,000 is the you will also need to provide Evidence of Money Price Paid (EMPP) to validate the value of your consignment.

EMPP is any document that verifies the transfer of funds from your bank account to the suppliers account for the invoice value. Typical examples are PayPal or T/T receipts and Bank/Credit Card statements.

Yes. We can pre-clear your consignment as soon as it departs the origin.

We cannot however clear it prior to the date of origin flight departure as this is the valuation date of the consignment which determines customs exchange rates.

Once we’ve completed your customs clearance, you’ll receive a release email which contains the airline bond's collection address and contact details, which will typically be one of three companies, Qantas Freight, Menzies Aviation or Dnata. When you arrive, you should proceed to the reception office to pay your port charges and they will provide you with a collection docket.

You then take that docket to the pick-up dock and provide it to the forklift drivers and they’ll recover your consignment from the bond and load your collection vehicle.

Please note that if you’re bringing a car/van to collect your goods, the drivers will typically not hand load cargo for you, they will only fork it onto the ground beside your vehicle and you will need to break it down and load your vehicle.

Yes, they’ll usually start charging you storage 24hrs after midnight on the day of cargo check-in, which is usually completed within 6hrs of flight arrival.

Storage rates differ slightly between the three different airline bonds, but as a guide Qantas Freight charges $0.33/kg/day with a minimum of $48.40/day. Menzies Aviation and Dnata both charge based on volumetiric weight but Qantas Freight charges on actual.

They’re all open 7 days a week typically from 5am to 8pm Mon-Fri and 6am to 3pm weekends and public holidays, however the hours vary between bonds.

Qantas Freight lists their individual locations operating hours online, but Menzies Aviation and Dnata don't, therefore our release emails contain the collection bond's contact phone number so you can always give them a call if you need to collect outside of standard business hours.

An effective customs broker will save you time and money, usually more than you pay for the service. While using a customs broker to clear your imported goods is not mandatory, in most cases it’s certainly beneficial as outlined below.

SAVIVINGS: Customs brokers make sure you’re paying the minimum legally permitted amount of duty/GST for the specific transport circumstances and/or goods your importing. And there’s many avenues available for us to do this.

For example, in over 83% (avg.) of cases our postal import clients pay less to use us than they would by lodging the B374 - Import Declaration (N10) – Post form themselves.

TIME: Through electronic customs clearance processing, we facilitate significantly faster customs release timeframes than via manual self-lodgement of an import declaration.

To give you an example, we clear postal consignments in just 3hrs, whereas customs takes 8-10 business days to process self-lodgement documentation.

SIMPLICITY: With a customs broker, you provide your import documentation and they do the rest. With e-customs broker it’s even easier because you can submit all via our online portal in under 5 mins.

Self-lodgement requires you to complete the import declaration yourself, including applying the correct classifications and valuation of the transport/goods based on your particular importing situation.

LIABILITY: Using a customs broker also protects you from the risk of liability for lodging an incorrect N10 import declaration, which can be anything up to a $12,600 strict liability fine.

The bottom line is that if you’re not 100% confident that you clearly understand the legislation and the declaration your making in this regards, then you should use a customs broker.

Once cleared, you’ll receive a release email including full collection instructions. You simply follow the instructions in the email to collect your goods from the nominated bond, typically Qantas Freight, Menzies Aviation or Dnata.

You pay the port charges direct to the airline bond at the time of collection. If you’re arranging a courier, then you’ll need to either have the courier pay the charges on your behalf upon collection or call the bond to arrange pre-payment prior to sending your courier in.

Each bond has their own payment processes, but all will accept credit cards. The bonds contact details are provided to you in our release email upon completion of your customs clearance.