Yes. However, as we don’t have anything to do with the local delivery of your goods, you will need to call Australia Post on 13 13 18 and advise them of your new delivery address. You will need to provide them with your 13-digit tracking number which will be listed on your Customs Notice in the “Article Number” field.
Can I upgrade the local delivery to a faster service?
No. Customs only “pauses” your original delivery contact with the supplier, they don’t terminate it and initiate a new one, hence your goods will continue to be delivered in accordance with the original service level contract with which they were sent from the origin.
What if I’m not home when the goods are delivered?
If you’re not home and your parcel requires a signature, then Australia Post will leave a yellow card in your letterbox and you will need to attend the post office nominated on the card to collect your consignment.
Is there a local delivery cost?
No. The cost of local delivery to your door has already been included in the freight charges you’ve already paid to send the goods from their origin.
Can I track my parcel after customs clearance?
Yes. You use the same 13-digit international tracking number to track your consignments
local delivery progress, however this is updated from the origin provider (and occasionally
duplicated in Australia Post tracking) therefore the accuracy of such information is dependent on the origin carrier.
Please Note: Until your consignment physically leaves the Australia Post bond, the international tracking system will NOT change but remain as “Held in Customs” even though we’ve already cleared your consignment. Please refer the “What Happens After Customs Clearance” FAQ for full
information regarding this process and tracking statuses.
Can I pick up my consignment after clearance?
No. Unfortunately due to the large volumes of international mail articles and Australia Post’s increased security measures they don’t allow importers to collect their parcels direct from the Australia Post bonded warehouse.
You must wait for the goods to be delivered via Australia Post’s usual delivery cycles, however they will prioritise local deliveries in accordance with the service level that your goods were posted from the origin under. Hence, if your consignment was sent via international express then Australia Post will give it priority over other standard service level consignments.
What happens after Customs Clearance?
Once you receive the release emails from us your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance which is transmitted to Australia Post at 9am the next morning.
From this point Australia Post officers take your consignment out of the customs held facility and put it back in their general delivery cycle, and they quote 1-7 business days for delivery based on the service level the goods were sent from the origin on.
Tracking after Customs Clearance: The international tracking system will NOT change but remain as “Held in Customs” until your consignment physically leaves the Australia Post bond. It’s up to Australia Post when they actually schedule this to occur as they are only bound to deliver your consignment within 7 business days, therefore the exact day when they commence this process after clearance notification (as outlined above) is at their discretion.
It’s not uncommon that the international tracking doesn’t change for anywhere up to 3-4 business days depending on the service level that the goods were posted on as Australia Post prioritises express consignments over standard ones.
If you haven’t received the consignment within Australia Posts 7 business day delivery window then you can call them on 13 13 18 and quote your 13-digit tracking number to ascertain the progress of your delivery.
