FedEx origin offices will often (but not always) ask for your Australian Customs Brokers details before they will agree to ship your personal effect to Australia.
This is because FedEx doesn’t clear personal effects due to their complexity and they wish to make sure that you’re aware that you will need an external customs broker to facilitate the clearance formalities once your goods arrive in Australia.
When you provide our details to the origin FedEx office, they should automatically send us your documentation upon your consignments arrival, but you’re best not to rely on this internal FedEx process as it doesn’t always occur.
