Once we receive your online lodgement, we request the handover documents from FedEx, which are typically provided within a few hours, then we proceed as per below:
1) We complete your Customs and Quarantine Entry Lodgements – within 4hrs
2) Dept. of Agriculture (aka Quarantine) evaluate your documentation – usually < 24hrs – and issue either a release direction or an inspection direction.
– If Released: FedEx is notified to dispatch your consignment on their next delivery cycle – typically < 24hrs.
– If Inspection: FedEx is instructed to conduct the inspection, which typically occurs on the next business day, then dispatch for delivery.
In either instance we send you a notification email at this point with all relevant Customs/Quarantine documentation attached. You can then monitor the delivery of your consignment via FedEx tracking.
