If you haven’t received a Customs Letter in the mail within 72hrs of the tracking showing “Held in Customs”, then you can call Customs on 131 881 (option 5, then 1) and request your Customs Reference, which will be a letter followed by six numbers – e.g. N123456.
Once received, you can submit a customs clearance request online, just select “I did not receive this notice” when you’re prompted to provide your Customs Notice.
