Once you receive the release emails from us your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance which is transmitted to Australia Post at 9am the next morning.
From this point Australia Post officers take your consignment out of the customs held facility and put it back in their general delivery cycle, and they quote 1-7 business days for delivery based on the service level the goods were sent from the origin on.
Tracking after Customs Clearance: The international tracking system will NOT change but remain as “Held in Customs” until your consignment physically leaves the Australia Post bond. It’s up to Australia Post when they actually schedule this to occur as they are only bound to deliver your consignment within 7 business days, therefore the exact day when they commence this process after clearance notification (as outlined above) is at their discretion.
It’s not uncommon that the international tracking doesn’t change for anywhere up to 3-4 business days depending on the service level that the goods were posted on as Australia Post prioritises express consignments over standard ones.
If you haven’t received the consignment within Australia Posts 7 business day delivery window then you can call them on 13 13 18 and quote your 13-digit tracking number to ascertain the progress of your delivery.
